Career

FAQ

  • What is the history of Sequislife and its subsidiary, Sequis Financial?

    Sequislife

    1984 Initial establishment under the name PT. Universal Life Indo (ULINDO)
    1992  Entered into a joint venture agreement with New York Life or NYL International incorporated under the name Sewu New York Life
    2003 Purchased all shares of NYL and changed its name to Sequislife

     

    Sequis Financial

    2005 Sequislife acquired Met Life Indonesia, renaming it to Sequis Financial.

     

  • Who is Sequislife?

    Sequislife is the biggest private national life insurance company in Indonesia, serving 300,000 policyholders with 81 sales offices in 29 cities across the nation with more than 11,000 agents supported by 700 employees.

  • Where can I contact Sequislife and its subsidiary, Sequis Financial?

    You can contact Sequislife customer service office at the National Service Center or at Regional Service Centers at the address below:

    National Service Center
    Sequis Center - Ground Floor
    Jl. Jenderal Sudirman no. 71
    Jakarta 12190
    Contact Center
    Sequis Care : (021) 2994 2929 Email : care@sequislife.com

    Regional Service Center
    Jakarta
    Sequis Plaza – Ground Floor
    Jl. Jend Sudirman kav. 25
    Jakarta 12920
    Phone : (021) 5290 3375
    Fax : (021) 5290 3376
    Email : rsc.jakarta@sequislife.com

    Surabaya
    Intiland tower – Ground Floor
    Jl. Panglima Sudirman 101 – 103
    Surabaya 60271
    Phone : ( 031) 547 0048
    Fax : (031) 547 0049
    Email : care.sby@sequislife.com

    Denpasar
    Gedung Indovision Lt.1
    Jl. Diponegoro No. 109
    Denpasar, Bali
    Phone : (0361) 8423531
    Fax : (0361) 8423532
    Email : rscdnp@sequislife.com

    Medan
    Gedung URO ( Gd. Citibank)-3 rd Floor
    Jl. Imam Bonjol No. 23
    Medan 20151
    Phone : (061) 450 1580
    Fax : (061) 450 1590
    Email : care.mdn@sequislife.com

    Bandung
    Jl. Sukajadi no. 166
    Bandung 40162
    Phone : (022) 42000 18
    Fax : (022) 42000 17
    Email : carebdg@sequislife.com

  • Why does Nippon Life Insurance Company have a strategic partnership have PT Asuransi Jiwa Sequis Life?

    Sequislife and Nippon Life have and share the same philosophy for the management and vision of the Company, emphasizing on the development of skilled human resources and a long-term business strategy in which Sequislife, as the largest private insurance company in Indonesia, should have a strong financial reputation and recognition as a trusted company in Indonesia as a result of its excellent customer service and professional, high quality service from its agents.

  • What is the benefit of having life insurance?

    Life insurance is necessary to protect against the financial losses caused by death, the risks of old age, accidents or illnesses that can occur at any time, as well as for retirement planning towards a happy and prosperous old age.

  • What are products and services are available at Sequislife?

    Please click here to get the products and services detail

  • How do I make premium payments?
  • What are the consequences if I do not make premium payments on time?

    If the policyholder fails to pay the premium past the end of the discretionary period, then the policy will be cancelled /lapse, rendering it null and void. The exception is if the policy has a cash value equal to or greater than the amount of the premium arrears, in which case the value of the cash will automatically be used to pay the loan premium or for payment of associated costs in accordance with the type of products owned by the policyholder.

  • If my policy is cancelled/ lapses, what are the damages, and can I reactivate the insurance coverage?

    A cancelled / lapsed policy renders the insurance protection null / void, thus in the case that the insured dies, any Claims will not be paid and no policy benefits will apply. You can reactivate / restore policy a canceled / lapsed policy by completing the form to restore your policy, paying any premiums in arrears, attaching a copy of your valid identity card and enclosing additional documents (health requirements as needed).

  • When can I apply to restore a cancelled / lapsed policy?

    In general, the request to restore a canceled / lapsed policy should take place not more than 2 years from cancellation / lapse of the policy , however this may be adjusted in accordance with the specification of the product owned by the policy holder.

  • How do I file a claim?

    Please refer to Individual Page in Customer Service part.

  • If I lose my policy, can I create a new policy?

    Please contact Sequis Care (021-2994 2929) or email to care@sequislife.com in the case of a lost policy. To request a new policy, you can visit the National Service Center or a Regional Service Center. Bring a letter with a duty stamp of Rp. 6,000 stating that you have lost your policy. An administrative fee of Rp. 60,000 will be charged.